Privacy policy

Effective Date: June 24, 2026

At Amelie, accessible from support@amelie-eg.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Amelie and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you:

  • Personal Data: While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including your name, email address, phone number, and shipping/billing address.

  • Payment Data: All payment transactions are processed securely through our third-party payment gateways. Amelie does not store or have access to your credit/debit card details.

  • Log Files & Cookies: We follow a standard procedure of using log files and cookies. These files log visitors when they visit websites to analyze trends, administer the site, track users' movement on the website, and gather demographic information.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website.

  • Process and ship your orders, and send you order-related updates.

  • Improve, personalize, and expand our website experience.

  • Understand and analyze how you use our website.

  • Communicate with you, either directly or through one of our partners, for customer service, updates, and marketing promotions.

  • Prevent fraud and secure our platform.

3. Data Protection and Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Third-Party Services

We may employ third-party companies (such as shipping carriers and advertising pixels) to facilitate our services, perform website-related services, or assist us in analyzing how our website is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or request the deletion of the personal information we hold about you.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@amelie-eg.com.